Cisco Certified Technician (CCT) – Collaboration

Cisco Certified Technicians have the skills to diagnose, restore, repair, and replace critical Cisco networking and system devices at customer sites. Technicians work closely with the Cisco Technical Assistance Center (TAC) to quickly and efficiently resolve support incidents.

Cisco authorized training is available online and can be completed in multiple short sessions, enabling technicians to stay productive in the field. Cisco Certified Technician (CCT) certification is available in multiple technology tracks, providing an opportunity for Cisco support technicians to expand their area of expertise.

CCT Collaboration

Cisco Certified Technician Collaboration (CCT Collaboration) certification focuses on the skills required for onsite support and maintenance of Cisco collaboration endpoints and operating environments. Technicians in this area can identify Cisco collaboration endpoint models, accessories, cabling, and interfaces; understand the Cisco collaboration software and identify commonly found software; and use the Cisco Command Line Interface (CLI) to connect and service products.

After taking this course, you should be able to:

• Use basic Cisco software configuration and tools: CLI commands, Tera Term, Putty, file transfer protocols, USB Storage, serial connections, and Windows
• Describe video and collaboration fundamentals and Cisco collaboration products, including software and hardware components
• Perform remedial services (hardware break/fix) on Cisco collaboration products including software and configuration backup and restore, test calls, software upgrade/downgrade, endpoint resets, and change passwords
• Recognize correct connections and configuration
•  Perform basic Layer 1 and basic Layer 2 troubleshooting

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